Job Description
Title: Veteran and Military Student Success Specialist
Employee Classification: Clerical/Support
Department: Veteran and Military Student Success Center
Campus Location: Northeast State Community College
Salary: $23,784 - $27,027 ($16.94 - $19.25 per hour), dependent on education and experience; 27 hours per week
Job Summary:
Reporting to the Director of Veteran and Military Student Success Center (VaMSSC), the Veteran and Military Student Success Specialist is responsible for certifying benefit recipients to Veterans Affairs (VA) and providing support to military-affiliated students.
Job Duties:
Serve as a School Certifying Official & maintain related annual training requirements.
Comply with the Tennessee State Approving Agency’s policies and guidelines to maintain the College’s eligibility for GI Bill® benefits.
Comply with mandated procedures from the VA and the Department of Defense Memorandum of Understanding.
Manage administrative duties for the VaMSSC, including but not limited to records management, answering calls, processing mail, maintaining website and social media pages, and assisting walk-in clients.
Initiate admissions and/or education benefit applications and any other related forms.
Process administrative records and enter veterans’ information into appropriate computer systems; certify eligible students each semester and make changes weekly as needed.
Promote the VaMSSC and related services on campus and within the community, including travel to local guard/reserve units.
Minimum Qualifications:
Associate degree or higher from an accredited institution
Preferred Qualifications:
One (1) or more years of experience in higher education or Veterans services
Experience working with VA educational benefits or military-affiliated student services.Knowledge, Skills, and Abilities:
Technology Skills: MS Office skills, Word, Excel, Outlook; videoconferencing software; digital records management systems; general operating systems and data information systems
Ability to work independently Ability to establish and maintain effective and cordial working relationships Knowledge of records management concepts and best practices Attention to detail, accuracy, and follow-throughAdditional Notes
For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-323-0204 or HRstaffing@northeaststate.edu .
Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.
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