Under the direct supervision of the CGI Management personnel, the Bilingual (English/Arabic) Support Associate assists the Customer Service department in completing the various duties in the Customer Service Department, including translation and Arabic speaking requirements as needed. The employee is also expected to perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions, utilizing office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents. Utilize the current TDIS-PD and PRISM computer operating system to include creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes. Must be able to perform quality checks for standard fee information on individual applications. Due to the nature of the government contract requirements and/or clearance requirements, U.S. Citizenship is required. This position is located in Washington, DC.
The Support Associate Level IV provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but are not limited to, the following:
EDUCATION/EXPERIENCE: Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment, and; Six (6) years of general office experience, including; Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook. ALL CANDIDATES must pass a pre-employment language assessment measuring their proficiency in speaking, reading, and writing, in Arabic. Candidates must score at an Advanced Level on the pre-employment assessment administered by ALTA Language Services to remain eligible for consideration for the position.
OTHER QUALIFICATIONS: Good hand-eye coordination Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening mail, stacking, moving/stacking boxes, un-stapling, paper-clipping, book printing, sorting, filing, and reading Ability to multi-task while paying attention to detail and accuracy Ability to work in one place and traverse the office on a continuing basis Ability to provide basic customer service skills Ability to transport up to 30 lbs. Ability to effectively and politely interface with the public Good data entry skills Good filing and file retrieval skills Applicants selected will be subject to a CGI credit/background check and a government security investigation. Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and a MRPT clearance is required. Ability to learn and recall information about Passport application procedures and the laws and regulations pertaining to Passport requirements. Ability to demonstrate excellent customer service skills and effectively communicate wit
Skills: Arabic
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